Welcome to Ivy & Thread! We’re so happy you’re here. Our goal is to help you find pieces that make you feel beautiful, confident, and comfortable in your own skin. Below are answers to some of our most frequently asked questions.
Sizing & Fit
What sizes do you carry?
Ivy & Thread specializes in thoughtfully curated plus-size fashion, with most of our styles available in sizes XL–3X. Available sizes vary by item, so please check each product listing for specific size options.
How do I choose the right size?
Sizing and fit can vary between brands and styles. We recommend reviewing each product description for fit notes and fabric details before placing your order. If you need help choosing a size, please contact us. We’d love to help!
Will my item look exactly like the photos?
We do our best to represent every item as accurately as possible. However, colors may appear slightly different depending on your screen settings, and fit or fabric texture may vary by style. Please review the product description for additional details.
Orders & Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may include major credit and debit cards and other supported payment services.
Can I cancel or change my order?
We begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us promptly. We cannot guarantee changes once an order has entered processing or shipped.
What if I receive the wrong item?
We’re sorry if something isn’t right with your order! Please contact us within 48 hours of delivery with your order number and photos of the item received. We’ll work with you to resolve the issue.
Shipping & Delivery
Where do you ship?
We currently ship within the United States. Available shipping options and costs will be displayed at checkout.
How long does shipping take?
Please allow up to 5 business days for order processing before your order ships. Delivery times vary depending on your location and selected shipping method.
Will I receive tracking information?
Yes! Once your order ships, tracking information will be provided when available so you can follow your package.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address. While we’ll do our best to assist, we cannot guarantee address changes once an order has been processed.
Returns & Exchanges
What is your return and exchange policy?
We want you to love your Ivy & Thread finds! Eligible items may be returned for store credit or exchanged within 14 days of delivery. Your return or exchange request must be submitted within this timeframe. Please contact us before sending any items back.
Do you offer refunds?
Ivy & Thread offers store credit only and does not provide refunds to the original form of payment for eligible returns. Approved store credit is issued for the eligible merchandise price only. Original shipping charges are nonrefundable and are not included in the store credit amount.
What are the requirements for returns and exchanges?
To qualify, items must be:* Unworn, unwashed, and unused. * In their original condition, with all original tags attached. * Free of stains, odors, makeup, deodorant marks, pet hair, and other signs of wear.Items that do not meet these requirements may not qualify for a return, exchange, or store credit, subject to applicable law.
Are sale items eligible for returns or exchanges?
Sale and clearance items are final sale and are not eligible for returns, exchanges, or store credit, except where required by law.
Who pays for return shipping?
Customers are responsible for return shipping costs unless an item arrives damaged or we send an incorrect item.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with your order number, a description of the issue, and photos of the item and packaging. We’ll review the issue and work with you on an appropriate resolution.
How do I request a return or exchange?
Email us at shopivyandthread@gmail.com. with your order number and the reason for your request. Please wait for approval and return instructions before mailing any items back.
Products & Restocks
Will sold-out items be restocked?
Some styles may be restocked, while others are limited or available only for a short time. Restocks are not guaranteed, so if you love a piece, we recommend shopping while it’s available!
How should I care for my clothing?
Care instructions vary by item. Please follow the garment’s care label to help preserve its fit, fabric, and overall quality.
About Ivy & Thread
Do you sell in person?
We participate in select pop-ups and markets. Follow us on Instagram at @shopivyandthread for upcoming events, new arrivals, and boutique updates.
How can I contact you?
Have a question about sizing, an order, or a favorite piece? We’d love to hear from you! Please contact us through our website’s contact page or email us at shopivyandthread@gmail.com. We aim to respond as soon as possible during our business hours.
