Refund policy

We want you to love your Ivy & Thread finds! Eligible items may be returned for store credit or exchanged within 14 days of delivery. Your return or exchange request must be submitted within this timeframe. Please contact us before sending any items back.

Ivy & Thread offers store credit only and does not provide refunds to the original form of payment for eligible returns. Approved store credit is issued for the eligible merchandise price only. Original shipping charges are nonrefundable and are not included in the store credit amount.

To qualify, items must be:* Unworn, unwashed, and unused. * In their original condition, with all original tags attached. * Free of stains, odors, makeup, deodorant marks, pet hair, and other signs of wear.Items that do not meet these requirements may not qualify for a return, exchange, or store credit, subject to applicable law.

Sale and clearance items are final sale and are not eligible for returns, exchanges, or store credit, except where required by law.

Customers are responsible for return shipping costs unless an item arrives damaged or we send an incorrect item.

Email us at shopivyandthread@gmail.com. with your order number and the reason for your request. Please wait for approval and return instructions before mailing any items back.